Quack and Shack – House Rules
Bookings
Quack and Shack handles bookings for persons of over 18 years of age (and over 21 years of age for groups.) We reserve the right, without giving reasons, to refuse a booking. When you submit a booking through the online reservation system you will receive an automated booking summary email, to the email address provided. Please check the email for any errors. The automated email does not form a contract between you & Quack and Shack. A contract will be formed when Quack and Shack sends you a booking confirmation email. Any issues must always be notified by email or telephone within 7-days following receipt of the booking confirmation email or before the start of your stay if that occurs within 7-days.
*Group Bookings
Quack and Shack has the right to refuse group bookings if we feel that this may be of detriment to other guests staying at Quack and Shack. Hen Parties are accepted but only with the prior approval of the Owner. We do not allow stag parties. If you have any queries regarding group bookings please call Quack and Shack on 07568-135193.
*Group Booking means more than one accommodation unit.
Site Regulations
In order to make the stay at Quack and Shack as pleasant as possible for everyone, all guests must keep to rules of behaviour listed here, behaving in a considerate and safe manner to all people and animals onsite.
- Children: Quack and Shack does not permit children.
- Countryside Code: We hope you love the natural environment as much as we do! We ask that you consider the Countryside Code including the following:
– Leave gates as you find them, closing a gate if found open.
– Keep to public footpaths when not on Quack and Shack.
– Do not walk across crops (this includes long grass) or pick wildflowers.
– Leave no trace on the land. We provide a variety of bins in the accommodation and at the Car Park.
iii. Fire-bowls: Must be kept within designated areas and at a minimum of 4-metres from your accommodation. Only seasoned or kiln-dried wood provided or purchased from the wood store can be used for the wood burners/fire-bowls.
iv. Fireworks and sky lanterns: Are not allowed as they pose a risk of fire and are a danger to animals.
v. Noise Policy: To respect fellow glampers and the friendly nature of Quack and Shack we ask there are no high noise levels after 9.00 pm with noise to stop by 10.00 pm. We do not allow amplified music or drumming.
vi. Smoking: Smoking is not permitted in or near the Accommodation.
vii. Vehicles: Absolutely no driving on grass/past the Car Park.
If the Site Regulations are breached, in serious circumstances, we may ask you to terminate your stay without a refund. Quack and Shack reserves the right to make alterations to the set-up and opening hours of the facilities and supplies. Please note that essential maintenance activities may be carried out at Quack and Shack during your stay without you being entitled to any compensation.
Damages, Breakages and Cleaning
For damages or breakages: Guests are advised to check the accommodation unit/s for any damages or breakages found at the beginning of their stay and to inform Quack and Shack of any that they find. An Inventory of equipment can be found in the Accommodation’s Information Binder. Please let us know if anything gets broken so we can replace it for our next guest. We will only charge for replacements in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the guest, then we reserve the right to request payment towards costs of repair/replacement. Quack and Shack reserves the right to invoice guests following their stay.
For extra cleaning: Guests are reminded that they must leave the property in the same condition as when they arrived, remove all food items and personal belongings and follow Quack and Shack’s instructions about where to place rubbish etc. and return any moved inventory items to each accommodation unit or they may be liable for extra cleaning costs. If the accommodation unit is not left in an acceptable condition and Quack and Shack has to carry out extra cleaning above and beyond what they would normally expect this will be charged at £15 per individual staff hour. Quack and Shack reserves the right to invoice guests following their stay.
Lost Property Returns
For lost property returns, Quack and Shack charges £10 for small items and £15 for large or valuable items towards staff costs for travelling to a Post Office, postage and packaging.
Accommodation
Included in the accommodation price: rental of accommodation unit/s booked, access to designated areas of Quack and Shack, water and wood (one bag of wood per stay.) NOT included in the accommodation price: rubbish collection (rubbish sacks should be left in the refuse area), stripping beds, washing up of all used kitchenware, firewood for fire-bowls and wood-burning stoves, above that provided.
Prices
The prices on the Quack and Shack website are not binding and Quack and Shack reserves the right to modify these prices. The price stated on the booking confirmation email (sent after automated booking summary) is binding. Special offers and/or discounts cannot be used after you have booked your stay.
Payments & Cancellations
It is a condition of booking that ALL Guests have appropriate Travel Insurance.
Full Payment should be made at time of booking on the Quack and Shack Website – www.quackandshack.co.uk – or Booking Platform.
Cancellation Policy Guests cancellation:
i. In the event of a cancellation more than 30-days before the commencement of the stay – FULL REFUND.
ii. In the event of cancellation between 14-days and 30-days before the start of the stay – 50% REFUND
iii In the event of cancellation less than 14-days before the start of the stay – NO REFUND
iv. If your stay is terminated early, the entire booking amount is payable.
COVID: Your Insurance coverage in the event of Coronavirus-related issues will depend on your insurer. Please contact them if you have questions.
COVID: If you can’t travel due to government COVID restrictions in your area or if you are concerned your holiday destination (Quack and Shack) may be closed due to COVID restrictions please get in touch with us on 07568 135193. If either of the above apply you will have the option to transfer your holiday to a date up to the end of the next glamping season or have a full refund, with no administration fee. If you choose your rescheduled dates in a higher price range you will need to pay the difference and if you choose to reschedule in a lower price range the price difference will be refunded.
If we need to change or cancel your booking:
i. We do not expect to have to make changes to your booking, however sometimes problems happen, and bookings have to be changed or cancelled. Quack and Shack has the right to do so. We may need to change or cancel your booking:
i.a. if necessary to perform or complete essential remedial or refurbishment works; or
i.b. for other reasons unforeseen at the time you made your booking which are beyond our reasonable control. This may include occasions where the accommodation becomes inaccessible due to a Meteorological Office Severe Weather Warning or other unforeseen event; or
i.c. in the unlikely event that a mistake is made.
ii. If we do need to change or cancel your booking for the reason set out in Section i.a, we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.
iii. If we do need to change or cancel your booking in line with i.b, because it becomes impossible to deliver the booking due to unforeseen events beyond our reasonable control, we’ll do our best to offer you a suitable alternative booking for alternative dates. If you don’t accept the alternative we offer, the booking will be deemed cancelled and no refund of any amounts paid will be offered.
iv. If we need to change or cancel the booking for any other reason, including that a mistake was made, you may choose to: (i) accept alternative accommodation if it is available and you will have to pay any difference in price if the cost of the new accommodation is higher or be reimbursed the difference if the cost of the new accommodation is lower; (ii) request a voucher with a redemption value equal to the amount previously paid by you for the booking – the voucher terms and conditions will be available before you make your choice under this clause; or (iii) obtain a refund of the amount already paid by you for the booking. We will contact you to inform you of these options.
Making Alterations
If you decide to make a major change to your booking we may charge a fee. We are not obliged to make any changes to the holiday after the booking has been confirmed, unless you wish to add packages to your holiday, subject to availability, add a booking, or move your visit to a more expensive period.
Arrival and Departure
You have access to your accommodation from 3.00 pm. On the day of departure you must vacate the accommodation by 10.00 am, leaving your accommodation clean and tidy.
Please note that the advised check-in time is any time after 3.00 pm. Should you be unavoidably delayed, please contact Quack and Shack on 07568 135193.
Pets
Well behaved dogs are allowed by prior arrangement. We charge a £25 supplement per dog payable on the Quack and Shack Website – www.quackandshack.co.uk . Please bring all your dog’s requirements – eg. bed, bowls, towel etc. – with you and ensure any muddy paws are washed before allowing your dog into your accommodation. Please note: NO PETS ARE ALLOWED ON THE FURNITURE.
We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that will incur an additional charge, will be at the Owner’s discretion.
As part of the wildlife site policy, dogs must be kept on a lead at all times or kept close by when outside and under no circumstances be allowed to chase animals. Please don’t leave your dog unattended at any point. Dogs are permitted on the public footpaths and immediate glamping area. There are public footpaths to explore. Please clean up after your dog (with any waste put in a bag and added to the general waste bin provided).
Quack and Shack reserves the right to request that you terminate your holiday if you do not abide by the terms and conditions set out herein.
Liability
Quack and Shack accept no liability for:
i. theft, loss or damage, of whatever nature, during or as a result of a stay at Quack and Shack.
ii. any defect or out of action equipment and loss or closure of supplies at Quack and Shack.
Guests are responsible for any losses and/or damage, which occurs as a direct or an indirect consequence of their stay, irrespective of whether any losses and/or damages are caused by themselves or by third parties who are at Quack and Shack. If you do not leave your accommodation in an inappropriate condition, additional costs can be charged to you.
Force Majeure
Quack and Shack cannot be held liable if, through Force Majeure, the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Quack and Shack, including threat of war, blockades, fire, floods, staff strikes and other disruptions or events.
Complaints Procedure
We take great care to ensure you have an enjoyable stay at Quack and Shack however if you have a complaint during your stay please contact the Owner as soon as possible. If a genuine complaint is not settled to your satisfaction, then you can email Quack and Shack within 14-days of your departure.
Risks
You will be staying in the Countryside with animals and potentially dangerous farm equipment amongst other hazards. Also please be aware that some of the guest equipment, including the wood burners’ may be dangerous if misused. Quack and Shack is not responsible for accidents (to the greatest extent permitted by law).
Day Visitors
You can have day visitors during your stay but you must inform the Owner. Day visitors are not permitted to stay overnight.
Your contract partner is John Archer T/as. Quack and Shack. We are not bound by any printing errors.
March 2022